Printed to order. Shipped with tracking. Clear rules if something goes wrong.
Drop 03 is produced on demand rather than pulled from a warehouse shelf. That keeps waste down and lets us support a limited artist-led release, but it also means production time sits in front of shipping time and change-of-mind returns are limited.
Most Drop 03 orders are expected to enter production shortly after payment and are typically produced in approximately 3–7 business days. Complex orders, peak periods, stock interruptions, public holidays or quality-control reprints can take longer.
If your order contains more than one garment, the item with the longest production time can determine when the parcel is ready to leave.
Shipping options and charges are calculated at checkout based on destination, parcel weight and the service available for the order. Transit commonly falls around 5–15 business days for many services, while economy or standard international services can take longer.
Delivery estimates are estimates, not guaranteed arrival dates. Customs, carrier networks, weather, peak periods and local delivery conditions can all affect timing.
Where the selected shipping service provides tracking, we will pass that tracking information on once it becomes available. Tracking can take a short period to activate after the label is created.
If a tracked parcel appears stalled or is past its estimated delivery window, contact us and we will help investigate with the fulfilment and logistics partners.
Check your name, phone number and full delivery address carefully before submitting your order. If you notice an error, contact us immediately. We will try to amend the order while it is still possible, but changes cannot be guaranteed once production or dispatch has progressed.
If a parcel is returned, delayed or needs to be re-sent because the address supplied at checkout was incomplete or incorrect, additional shipping charges may apply.
Contact us as soon as practical after receiving the item, ideally within 7 days so we can investigate quickly. Include your order number, a short description and clear photos showing the issue and the full garment.
Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund. Do not send the item anywhere until we provide return instructions.
Because each Drop 03 garment is printed specifically after purchase, we generally do not accept returns or exchanges where the item was correctly produced and you simply change your mind, choose the wrong colour or order the wrong size.
Please use the product-specific size guide before ordering. If something about the item itself is faulty or does not match what was ordered, this exclusion does not apply.
Contact us immediately if you need to cancel or change an order. We will make a reasonable attempt to help while the order remains in review, but once production has started we may be unable to cancel, change the garment, alter the artwork, switch variants or provide a full refund for a change of mind.
If tracking indicates that a parcel may be lost, or it has not arrived after the carrier's estimated delivery window, contact us promptly with your order number. We will investigate with the production and shipping partners and work toward the appropriate resolution.
For the fastest investigation, please contact us soon after the estimated delivery date rather than waiting several weeks.
International orders may be subject to import duties, taxes, brokerage fees or customs processing imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product price or Flash Supply Co. shipping charge.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where those rights apply, they take priority over any inconsistent term on this page.
Send us the order number and what happened. For product issues, photos help us resolve it faster.
CONTACT FLASH SUPPLY CO. →info@flashsupply.co